We build the calm, capable system behind a well-run house — for the independent hotels, B&Bs and guest houses that chose to stay independent on purpose.
HotelCiti began the way a lot of good hospitality does — trying to run a real property with software that got in the way. Six tabs open, three logins, a channel that didn’t quite sync, and the quiet dread of a double-booking you only catch at 11pm.
The big platforms were built for chains and priced for them too. The cheap ones did one thing and left you to stitch the rest together. Nobody had built the calm, capable middle — one considered system for the independent house, made by people who’d actually stood at the desk.
So we built it: bookings, channels, payments, guests, the restaurant and the reports, in one place. Priced for a property you run yourself, and designed to disappear so the welcome stays human. That’s the whole idea, and everything we ship is measured against it.
Not a chain tool with the enterprise bits hidden. Every decision is made for the owner who is also on the front desk.
No long contracts and never a cut of your bookings. You keep your direct revenue; we earn our keep every month.
A person who knows the product and the trade answers — in real hours, not a ticket queue and a bot.
Guest cards are vaulted and never stored in the clear. Encrypted, isolated per property, UK-GDPR by design.
Software should stay out of sight so the hospitality stays in front. We remove steps, we don’t add them.
Prices in pounds, shown on the page. Claims we can stand behind. No hype, no jargon, no small print games.
Pilgrims Hotel · CanterburyWe build alongside real independent properties — hotels, B&Bs and guest houses in Canterbury and beyond — so the product fits the day, not a slide deck.
See the properties →See HotelCiti on your own property in a fifteen-minute call — no pressure, no script, a real person.
Book a demo →