Real human support · No lock-in contracts · PCI DSS & GDPR compliant
For independent hosts

The calm way to run your property.

Bookings, channels, payments and guests — one considered system for independent hotels, B&Bs and guest houses.

  • Live in a day
  • No card to start
  • Free import from your old system
PCI DSS compliantGDPR compliant by designReal human supportRated 4.9 by hosts
The daily reality

Six tabs open, and a double-booking you catch at 11pm.

HotelCiti replaces the pile of tools with one considered system — so you can stop checking and get back to your guests.

  • Real-time sync across channels
  • Payments that just work
  • One dashboard. Total clarity.
Why independents switch to HotelCiti →
Seven disconnected tools — a spreadsheet, the Booking.com extranet, the Airbnb app, a card terminal, an email inbox, a paper diary and accounts — replaced by one connected HotelCiti system covering reservations, channel manager, payments, inbox, housekeeping and reports.
See it work

The front desk, on a calm morning.

One tape chart for every room and every channel — the colours tell you the status at a glance.

app.hotelciti.com/calendar
The bookings calendar with colour-coded stays across rooms and dates
Every stay, every channel, one view — drag to move a booking, colours tell you the status at a glance.
How it works

Live in a day, not a quarter.

No implementation team, no lengthy onboarding. Three steps and you’re running.

  1. 01

    Create your property

    Guided setup walks you through rooms, rate plans and policies. Your first property is live in about a day — we’ll even import your existing bookings from a spreadsheet, free.

  2. 02

    Connect your channels

    Link Booking.com, Airbnb, Expedia and the rest. Availability and rates sync both ways from the moment you connect — no more double entry, no more double bookings.

  3. 03

    Run it all from one place

    Bookings, payments, housekeeping, the restaurant and the reports — one calm workspace, for one property or your whole portfolio.

Pilgrims Hotel, Canterbury — a historic brick-and-white property with flower basketsPilgrims Hotel · Canterbury
Trusted by independent properties

Real Canterbury properties, run on HotelCiti every day.

From a historic city-centre hotel to a family guest house, independent hosts across Canterbury run their bookings, channels and payments in one calm place.

  • Pilgrims Hotel
  • Thanington Hotel
  • Fourseasons Guest House
  • Peregrine House
See how they work →
Honest, independent-friendly pricing

Priced for a property you run yourself.

£29 / month to start
Starter up to 10 rooms
Growth up to 50 rooms
Portfolio multi-property
See full pricing →
Good questions

The things hosts ask us first.

Can’t see yours? Ask us directly — a real person replies.

How long does it take to get set up?

Most properties are live the same day. Guided setup creates your rooms, rates and policies in minutes, and our team can import your existing bookings from a spreadsheet or your old PMS for free.

Do you really prevent double bookings?

Yes. Availability syncs to every connected channel in real time the moment a booking lands. If two bookings ever race for the same room, HotelCiti flags it instantly and helps you resolve it before the guest notices.

Is there a contract or commission on my bookings?

No lock-in contract and no commission on your bookings — you keep every penny of your direct revenue. Plans are monthly or yearly, and you can cancel any time.

Is my guests’ data safe?

Cards are handled through our PCI DSS-compliant vault and never stored in the clear. Data is encrypted in transit and at rest, with every tenant fully isolated — GDPR compliant by design.

Keep the welcome human.

See HotelCiti on your own property in a fifteen-minute call — no pressure, no script.

Book a demo →
Or call us on 0800 123 456 — a real person, real hours.